CUSTOMER EXPERIENCE

We’re kind of crazy about the technology we tackle. PCs, servers, cloud … these are just some of the things we live, breathe and love. But just because we’re obsessed with technology doesn’t mean our clients are. Honestly, we know you just want technology to work. And Fuse has got you covered there. What you may not know is just how much time and energy we also devote to the customer experience.

The Fuse team has spent countless hours examining everything that goes into a customer’s experience. From how long it takes for us to pick up the phone to the reports we provide, every inch of every item was reviewed and refined. No detail was too small to take on.

After you hang up the phone with us, we want you to say ‘That was an awesome experience.’”

LEVERAGING TOMORROW’S TECHNOLOGIES

We examined every aspect of the customer experience and identified what builds the best relationships. And then we took it further, pushing past today’s technology, and entered the Fuse labs, where we whipped up our own software to automate the process and keep everyone in the loop. The result is an unparalleled experience.

All the while we were creating the ideal customer experience, we compiled a list of what it should and shouldn’t be. And we made some promises. Here are just some of them:

You won’t need to retell your issue to multiple people.
Nothing’s more frustrating than having to explain your technology issue over and over again to different people. That creates a problem in itself. Fuse makes it easy. You tell us your issue one time. And one time only. That’s it. We take it from there.
You won’t ever “press 1“ for anything because we hate auto attendants.
In today’s high-tech world, you just expect things to work. And when they don’t, you’re already irritated. When you call, we don’t want to irritate you more by making you navigate numbers to get where you need to be. In fact, we hate auto attendants so much we’ve vowed never to have one at the Fuse office. You will always encounter a real, friendly person on each and every call.
You will not be left on hold or transferred around a million times.
We value your time and understand your urgency. We’re not going to ignore you or pass you around from person to person. We’re prompt, quick and always ready to help.
You will be kept in the loop every step of the way.
We’ve made it our mission to give clients multiple avenues to stay in the loop. This includes everything from an intuitive online portal to email and text alerts. Even our reports give you the information you actually care about. Plus, they’re designed to be easy to read and understand.
Everything regarding your account, including the work we do, is documented.
Every call. Every email. Everything having to do with your account. It’s all continually and accurately documented and updated. So when we’re doing work for you, you don’t have to waste time gathering information. We do it for you.
You will never feel like we are doing you a favor.
Ever had a contractor make you feel like you should be grateful they are doing work for you? We really, truly HATE that. At Fuse, you’ll find we are the grateful ones. We’re thankful to our clients and appreciate that you allow us to service you. That’s something you will feel on each and every call.
You won’t have appointment windows of 1-3 hours. You will get actual times.
We’ve all been there. Waiting for that person to show sometime between noon and five. You won’t experience that with Fuse. We realize that your time is valuable, and we don’t want your technology slowing you down. And we don’t want you waiting on us. Ever.
You will never be caught in the middle.
We see it all the time in the tech world. The software guy and the IT vendor both point their fingers at each other, leaving you — the client — stuck in the middle not knowing what to do. You’re left thinking, “this is what I pay you people for!” At Fuse, we always control the issue.We manage your concern, even if it’s a software issue, until its full completion.
Brenda Briggs
Brenda Briggs
2021-06-21
We have been using Fuse Technology Group for 15 years for our IT needs within our organization. The owner, staff, technicians, and programmers are very attentive to our specific needs, reliable, knowledgeable, and professional. Fuse manages our domains, servers, fire walls, cloud accounts, webpages, builds specific programs, orders, sets up and maintains all equipment, provides on site visits and 24/7 remote care, and much more. We highly recommend Fuse for all your IT needs. You will not be disappointed. Working with Pete, Dan, Brian, Andy, Kevin, and all the staff has been a blessing to our organization and we don’t know how we would manage without their support.
Andrea Gottesman
Andrea Gottesman
2021-01-08
Our company has used Fuse Technology Group for many years. Fuse came highly recommended to us from another business owner. I’m glad that we listened and made that call! Fuse is always there to “save the day.” The techs are all very knowledgeable, reliable, professional and patient. The techs are always quickly available, whether remotely or onsite. I also appreciate that Fuse never pushes unneeded equipment or software. I highly recommend Fuse!
Michael Scharl
Michael Scharl
2021-01-04
Have worked with Pete and his staff for years. Most recently tech Allen installed a new server for my client. He was proactive, organized and very responsive whether remotely or on-site when needed. The server install went very smoothly. Will continue to use Fuse for tech support.
Ron Peace
Ron Peace
2021-01-04
The Fuse Technology Group has support GTA Professional staffing for many years. We have gone out to bid on a few occasions just to make sure that Fuse was competitive on Price and Performance expectations. In all instances Fuse has been very competitive on price and out performed their competition on quality and availability. I would highly recommend Fuse to any business seeking technology based services.
BONNIE SOMERVILLE
BONNIE SOMERVILLE
2021-01-04
BEST IT Company Ever! Knowledgeable, responsive and very professional. I would recommend them to anyone.
Zach Hite
Zach Hite
2020-06-22
Found out about Fuse Technology looking for the Covid-19 Health Screening website they created. It is fantastic. Easy to use and quick setup. Dan Tuck did an awesome job as the Customer Service is outstanding. I was quite taken back how quick and seamless everything was.
Watery Tart
Watery Tart
2020-01-24
Highly recommend this company and Dan in particular. Customer service is impeccable. Have used them for over 10 years and they have never let me down. They are the best.
RB Royse
RB Royse
2019-12-20
We have only been using Fuse for a month but already we believe in them. They have s new Tech called Steve Kerr that is excellent. He cares and knows what he is doing but with humility. I would recommend them to any business or home.

GET IN TOUCH

Let us help you today. We’ll come to you immediately. All it takes it a quick phone call or an email.
Address
2222 Hilton
Ferndale, MI 48220
Call us
phone: 248_545_0800
fax: 248_545_0803
Fuse_logo_114_white
248-545-0800

Located in Ferndale, Fuse Technology Group is the premier provider of Business IT Services. Providing business computer support to hundreds of clients in Detroit, Troy, Southfield, Royal Oak, Birmingham and throughout the state of Michigan.

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      248-545-0800

      Located in Ferndale, Fuse Technology Group is the premier provider of Business IT Services. Providing business computer support to hundreds of clients in Detroit, Troy, Southfield, Royal Oak, Birmingham and throughout the state of Michigan.

      Copyright © 2021 – Fuse Technology Group, Inc.