HOURLY IT SUPPORT
WE ARE YOUR
HOURLY IT SUPPORT
Fuse has a number of billing options – one to fit every organization’s needs. That’s why Fuse offers hourly IT support as well as our flat fee Managed Service packages. Fuse will customize a plan with your organization’s size and budget in mind.
We’re obsessed with your customer experience!
ONCE A MONTH, ONCE A WEEK, OR AS NEEDED!
Fuse offers hourly IT support in various forms. While we always prefer the proactive support approach, Fuse offers reactive services as well. So, if budgets are tight and you are looking for some help through a crisis, we can do that, too!
- Proactive support
- Hourly maintenance packages
- Scheduled on-site days.
- Reactive/as needed support
FIRST CLASS SERVICE
Somewhere along the line, our society became complacent with the level of customer service they receive; almost as if poor service was to be expected. At Fuse, we are obsessed with providing the best service in the industry. Unlike our competitors, we do not discourage clients from signing up for an hourly package as opposed to a flat fee, managed service package. If you are a client of Fuse you are treated with first class service regardless of your contract.
- We take our customer experience extremely seriously – no item is too small to perfect.
- You’ll always understand what we are doing and feel comfortable to speak with our Fusers, like they’re a part of your team.
- Take comfort in the fact that our technicians are up-to-date with all technologies and receive constant training to keep up with the ever-changing industry.
COMPETITIVE HOURLY RATES
You don’t have to sacrifice industry-leading service for price – at least not with Fuse. We’re sure you’ve heard that before, only to find out that “competitive” is open to interpretation. However, Fuse is always researching the competition – not just throughout the Metro-Detroit area, but the entire country – to ensure that our rates are well below our competitors’. You don’t have to be a huge corporation to have your own IT department. When you become a client of Fuse, you don’t just get one technician, you get an entire team. Every business needs technology, and every budget is different; with Fuse on your side, you can find the perfect balance.
COMPLETE SERVICE LIST
Desktop support and installation
Server support and installation
Wireless and internet connectivity
Phone, mobile, and tablet support and setup
Remote support and monitoring
Hardware and software upgrades
Anti-virus and anti-spyware
Cloud computing solutions
Backup, server, and network monitoring
Custom software support
Managed cable solutions
You don’t have to be a huge corporation to have your own IT department with Fuse