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Fuse Technology Group | Managed Services
Fuse Technology Group is the premiere provider of Business IT Services and computer support in Detroit, Troy, Southfield, Royal Oak, Birmingham and throughout the state of Michigan.
Business Computer Support, Business IT services, Michigan computer services, IT support Business, Michigan IT support, Detroit, Troy, Southfield, Royal Oak, Birmingham
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Don’t be surprised by your IT bills

MANAGED IT SERVICES – FLAT RATE MONTHLY BILLING.

FLAT FEE

Stop being billed for the same things time and time again - we give you one, flat monthly rate.

ONSITE/REMOTE SUPPORT

Fuse includes both onsite and remote support in our managed IT services packages.

MONITORING

Think of NASA’s control room; the moment your system has an issue, we notify you and jump on it immediately.

SUPPORT DESK

Dedicated support desk - located locally, at our Ferndale offices.

SECURITY

Give your organization peace of mind by knowing that the security pros are constantly on guard.

BACKUPS / ANTIVIRUS

We actively monitor and maintain your backups, and keep your environment virus free!

THE PERKS OF MANAGED IT SERVICES:
  • Backup Monitoring
  • Connectivity Monitoring
  • Online Ticket Management
  • File sharing and security administration
  • Event Log monitoring
  • Patch Management
  • Executive Reporting
  • Complimentary Anti-spam service
  • Remote control support
  • Vendor Management
managed it services in Detroit, Troy, Southfield, Royal Oak, Birmingham and throughout the state of Michigan

Request A Free Managed Services Quote

Call (248) 545-0800

PROACTIVE NOT REACTIVE.

OUR PROCESS

01

AUDIT

02

TECHNOLOGY IMPROVEMENTS

03

MAINTAIN

THE NEW ERA OF IT GURUS!

FUSE TECHNOLOGY GROUP

PEOPLE ARE TALKING AND FUSE IS LISTENING!

"My bill is different every month and I am not a techie. I don’t know if what I am being charged for was actually needed. Then I have to take time out of my day and call my IT provider to have the bill explained to me."

The business owner perspective

"Our business has multiple offices. Because of hourly billing every member of our staff must get my permission to call our IT provider with issues. Do you have any idea how much of my day that takes up?"

The office manager perspective

"In this economy I try to plan our organizations fiscal year budgets. With hourly billing, it makes it nearly impossible to predict what the IT portion of that budget will be."

The CFO perspective

"I am tired of paying for the same things twice and of having the feeling that my technology provider makes more money when I am having technology issues. What incentive do they have to keep my system running efficiently?"

Everyone else’s perspective

FUSE’S 3 Ms OF MANAGED SERVICE:
MONITOR, MANAGE, AND MAINTAIN!

 

With Fuse’s Managed Service we become the total IT Department for your organization. Our cutting-edge systems allow us to monitor, manage, and maintain your technology like you’ve never seen before. Have an entire tech team at your beck and call – without the cost of an in-house IT Department.

MONITOR

We understand that each company has their own applications and services that aid them in their success. We monitor those applications and services to avoid costly downtime or loss of essential data.

MANAGE

Keeping your systems up to date and running smoothly is our top priority. We keep your network in top shape to ensure you experience as little downtime as possible.

MAINTAIN

Our Network Administrators have the ability to do it all. They monitor and maintain on a constant basis, fixing problems before users even know there was one. Imagine your issue being resolved without ever having to pick up the phone!

OUR PROCESS

 

  • Free Audit
  • Technology improvements
  • Maintain

YOUR IT DEPARTMENT

Support Desk

Support Desk

Never outsourced, answered by a real person located in Ferndale without hold times.

Technical Coordinator

Technical Coordinator

Creates trouble tickets, and coordinates with our tech department for onsite service calls and ticket updates.

Network Administrator

Network Administrator

Handles of all your high end support needs, and manages proactive maintenance.

VCIO - Virtual Chief Information Officer

VCIO - Virtual Chief Information Officer

A technical consultant that analyzes your business and how the evolution of technology can help productivity and, best of all, the bottom line.

Director of Technical Services

Director of Technical Services

Boss man – the head of your IT department.

SUMMARY OF BENEFITS WITH MANAGED IT SERVICES

BUDGETING

 

  • Same flat rate every month for all the support and maintenance you will need.

TIME SAVINGS FOR YOUR STAFF

  • No longer will your office manager have to approve and coordinate calls made to your support provider.
  • Less downtime allows you to keep doing what you do best. With a fully managed system, free from the constrictions of hourly billing, you can rest assured that every computer, server, and all the technology on your network will run more smoothly.
  • No need to review tedious hourly bills — every bill is the same!

BETTER COMMUNICATION

  • Never again will you have to question whether your IT is making a suggestion for your benefit or theirs.
  • Being linked to our exclusive “Fusion” system will enable Fuse to communicate accurate and up-to-date information about your system at any time.
  • Our executive reporting allows you to know the state of all of your technology.

FULLY MANAGED AND MONITORED

  • Not being constrained by hourly rates allows Fuse to implement any patch or technology fix on a consistent basis in order to give you the computing environment you were always meant to have.
  • Peace of mind. Knowing that all of your backups, anti-virus, workstations, and server(s) are being monitored and maintained on a consistent basis.
  • Thought our response times were fast before? With Fusion they are even better!

Request A Managed Service Quote