While most of the time your primary or secondary technician will resolve your issues, there are certain emergency situations when an alternate team member trained on your account will address your issues.
We leave that up to you as the client. Although under certain circumstances the turnaround time on remotely resolving your issue is much less than an onsite visit due to drive time, etc.
No! Fuse’s internal systems are super specific and detailed when it comes to the documentation of both your technology and various issues your staff may report.
Absolutely NOT! Our entire staff of full time employees are all housed in our offices in Ferndale, Michigan!
Fuse has been in business since 2006.
Fuse has 25 team members.
Of course! We have many references available upon request.
Absolutely! Fuse supports and maintains many different types of custom software across a wide range of industries.
We guarantee response in under an hour!
Fuse provides 24/7 support. We always have a technical on-call; after normal hours, you just dial our main number, and you will be transferred to our on-call tech.
All Fuse employees are direct employees with thorough background checks. Each employee is required to sign an employment agreement that contractually binds them to client confidentiality amongst other security items.