While most of the time your primary or secondary technician will resolve your issues, there are certain emergency situations when an alternate team member trained on your account will address your issues.
We leave that up to you as the client. Although under certain circumstances the turnaround time on remotely resolving your issue is much less than an onsite visit due to drive time, etc.
No! Fuse’s internal systems are super specific and detailed when it comes to the documentation of both your technology and various issues your staff may report.
Absolutely NOT! Our entire staff of full time employees are all housed in our offices in Ferndale, Michigan!
Fuse has been in business since 2006.
Fuse has 25 team members.
Of course! We have many references available upon request.
Absolutely! Fuse supports and maintains many different types of custom software across a wide range of industries.
We guarantee response in under an hour!
Fuse provides 24/7 support. We always have a technical on-call; after normal hours, you just dial our main number, and you will be transferred to our on-call tech.
All Fuse employees are direct employees with thorough background checks. Each employee is required to sign an employment agreement that contractually binds them to client confidentiality amongst other security items.
Are you happy? That is Fuse’s first question. Is your existing computing environment treating you well or do you dread having to call the IT guys because it means a higher bill. Do you have lockups? Catch viruses? Worry about your backups or worry about your server? We can provide you a computing experience better than the one you have now, one in which we can spend all the time proactively maintaining your environment and preventing those things from ever occurring.
Surprises: No one likes surprising bills. With flat fee there are no hidden costs fees or surprises on your invoices, just one flat monthly bill.
Budgeting: In this economy every business owner knows they have to be on top of their budget in order to gauge the ever changing business climate. With hourly IT it’s an extremely difficult thing to do.
Onsite support is the time spent at your location supporting your existing equipment or software. Project time is the implementation of new items, such as software upgrades/ changes, computers, servers, or other technology equipment.
Our exclusive technology: Fuse has invested tens of thousands of dollars and hundreds of hours on our new managed IT service application “Fusion”. The application is installed on every computer and server throughout a clients computing environment. This application gathers data on a constant basis and sends it back to the Fuse servers.
The application not only keeps us plugged into your system, in order to monitor all the critical aspects of your environment, but it also allows us to apply patches, remove viruses, etc., all behind the scenes without ever bothering your users. The Fusion application not only allows us to monitor your entire system but also provides a faster, better delivery of our managed IT service. If an end user calls with an issue we can connect to that machine in seconds saving your company precious time and money.