Fuse has a number of billing options – one to fit every organization’s needs. That’s why Fuse offers hourly IT support as well as our flat fee Managed Service packages. Fuse will customize a plan with your organization’s size and budget in mind.
Desktop support and installation
Server support and installation
Wireless connectivity
Network maintenance
Software/backup/license audits
Phone, mobile & tablet support
Remote support & monitoring
Hardware and software upgrades
System imaging/virtualization
Anti-virus and anti-spyware
Web hosting
Cloud solutions
Fuse offers hourly IT support in various forms. While we always prefer the proactive support approach, Fuse offers reactive services as well. So, if budgets are tight and you are looking for some help through a crisis, we can do that, too!
Somewhere along the line, our society became complacent with the level of customer service they receive; almost as if poor service was to be expected. At Fuse, we are obsessed with providing the best service in the industry. Unlike our competitors, we do not discourage clients from signing up for an hourly package as opposed to a flat fee, managed service package. If you are a client of Fuse you are treated with first class service regardless of your contract.
You don’t have to sacrifice industry-leading service for price – at least not with Fuse. We’re sure you’ve heard that before, only to find out that “competitive” is open to interpretation. However, Fuse is always researching the competition – not just throughout the Metro-Detroit area, but the entire country – to ensure that our rates are well below our competitors’. You don’t have to be a huge corporation to have your own IT department. When you become a client of Fuse, you don’t just get one technician, you get an entire team. Every business needs technology, and every budget is different; with Fuse on your side, you can find the perfect balance.