Many Detroit business owners look at IT support the same way they look at insurance. They might understand that they need to have it, but they don’t see the value that comes from finding the right IT provider. Frankly, we feel that this is because they haven’t found the right IT provider.
If your IT provider can keep things at the status quo, that’s fine. If instead, your IT provider can improve processes, make you more efficient, save you money, make you more profitable, or prevent those threats that many Detroit businesses are experiencing, you’ve found the right match.
There’s a big difference when working with a computer support company that gets you into an agreement to keep you at the status quo, and one that actively works to harden your network and improve how you use your technology. One of the main elements that has been becoming more and more crucial today is the cybersecurity protections these providers offer.
Proper Managed Services Offer a Variety of Cybersecurity Benefits
By their nature, managed services combine various tools and solutions to ensure that all of a business’ needs are covered, cybersecurity requirements being no exception to the rule. Let’s go over a few basic capabilities that we provide:
Spam Filtering
Spam is a significant issue for business email users, in no small part because of how common it is. In September 2020, a full 47.3 percent of all email traffic was spam. Ranging from annoying but harmless to openly malicious, the threats that spam can deliver run the gamut.
This is what makes it important to keep as much spam out of your inbox as possible, something that a spam filtering solution helps to facilitate. This way, your team members are less likely to fall victim to these schemes simply because they aren’t exposed to nearly as many. It’s a simple, almost forgotten part of your IT security stack, but an important line of defense that can help prevent ransomware, phishing attacks, and other threats. Plus, it saves your staff a small chunk of time every day.
Data Backup and Disaster Recovery
It’s pretty fair to say that a cybersecurity event qualifies as a business disaster, therefore, it makes sense for cybersecurity to be included in your business’ continuity planning. We can help you ensure that all of your business’ data is backed up in accordance with best practices and there are strategies in place to resume your operations should your business experience some kind of interruption.
We’ll ensure that your data is preserved in multiple locations, with multiple versions available for your team to access if needed. That way a disaster is less likely to damage all of your backed-up data and you will be more quickly able to access and make use of it as your business works to recover.
Again, this is a basic staple of security, but you’d be shocked at how many businesses have told us they thought their backup was running as expected, only to find that it wasn’t backing up everything, or experiencing some other problem that would prevent them from bouncing back quickly from a disaster.
Content Filtering and Firewalls
While the Internet is an excellent resource for businesses, it can also be filled with pitfalls and threats that could easily create security issues for your business—particularly if your employees are visiting websites that are questionable or unrelated to work purposes. A content filtering solution can prevent your team from navigating to websites that could put your business at risk, or even just the kind of websites that aren’t work-related to minimize distractions. You can block social media from certain individuals while leaving it open for your marketing and sales staff. This can keep users from getting distracted, and potentially prevent HR issues.
You also need to have protections in place to prevent dangerous threats from passing on across your network, in case an endpoint does get infected. This can turn a major disaster into a mitigatable disaster, affecting one user instead of all of your users.
Team Training
One of your business’ biggest vulnerabilities is your end-users. To err is human. To resolve this, you need to be sure that your team members are trained appropriately so that they aren’t exposing your business to increased risk or offering cybercriminals more opportunities to infiltrate your network.
There are a variety of means that you can, and should, use to train your team members to spot issues like phishing, bad URLs, and other serious concerns. We’re also available to assist you there, so make sure you inquire about what we can offer.
24/7 Help Desk Services
It isn’t as though computer problems keep to the 9-to-5 schedule of many businesses. This makes it crucial that you have a resource that you can rely on at any time to ensure your operations are protected.
We can be that resource, with our all-hours help desk services and comprehensive monitoring. With us in the wings, your team members will have someplace to turn whenever they encounter an issue that they need assistance in resolving.
Industry Compliance Standards
This is a big one and something that not a lot of Detroit-based IT firms can vouch for. Depending on your industry, you likely have varying degrees of security compliance standards to meet. Even if you don’t, you need to always take steps to secure the sensitive information you work with.
We always take a security-first approach when dealing with a problem or implementing a solution. It’s proved to be one of the most effective ways to prevent issues. We’re also experienced with meeting some of the most stringent industry-level compliance standards, including HIPAA, PCI DSS, SOX, ISO 27001, and more.
Turn to Us for Assistance With Your Cybersecurity
We’re here to help you maintain your business, delivering the many solutions needed to preserve your operations so you can remain successful. We want to show you that we’re not your typical Detroit IT company. Find out more about what we can offer to you—and how you’ll benefit from them—by giving us a call at 248.545.0800.
