Troubleshooting Exchange Server Connectivity
Frustrated with your Email?
There are a number of quick tips to test for connectivity before you call in IT to troubleshoot your exchange server. There are times when troubleshooting Outlook connectivity can be quite simple, and then there are other times where the process can get very complicated, very fast.
We will go over a few of the simplistic methods to test before you call in for tech support, and some common symptoms that you may be experiencing with your Outlook, Exchange Server, or your network.
Check Offline Mode
For one reason or another, the offline mode may have been enabled, and preventing you from connecting to your server.
In the Outlook 2010 or higher versions, this button can be found by clicking the “Send/Receive” tab. The offline mode button should be located to the right on the Outlook window.
In Outlook 2007 or earlier you can find this in the File drop down menu. Look to see if there is a checkmark next to the “Offline Mode”, if there is, uncheck it. If you still are unable to connect, or if you were not in offline mode, check the next troubleshooting tip.
The next step should be to restart your Outlook mail client. If this does nothing to bring back connectivity, try restarting your computer to see if this will bring back you connectivity.
Common Symptoms with Exchange, You Should Call in Support
If after trying these steps you are still unable to connect or you are encountering other problems or below symptoms, it will be fastest to contact your IT provider, or Fuse to troubleshoot your exchange server.
Users cannot access Server
There may be a situation where some users cannot access server but you can see that your system or services are still running. This could be a number of issues, and your service provider can run troubleshooting methods to pinpoint why this is happening.
User’s Messages are disappearing from their Mailbox
This could be due to archive features not working properly or could be caused by corrupt files in your Outlook profile.
Outgoing mail is not being delivered
If you have mail that is stuck in your outbox or in your queue there could be a number of network issues or be related to SMTP issues.
Other issues or symptoms
There are a number of symptoms that you may be experiencing that would mean there are problems with your exchange server. The best course of action is to explain what is happening to your Fuse technician and have them troubleshoot your exchange service to get your email back up and running as fast as possible.
Email is often an invaluable technology that all of your employees utilize, and downtime means loss in productivity. The faster you contact your IT provider, the faster you can get your business back up and running.