Out of all the technologies that have been introduced into the mainstream over the last few years, artificial intelligence—or AI—leads the pack in terms of innovation. Far from the science fiction of autonomous machines bent on the extinction of humanity, AI is now found in many examples of beneficial software. Let’s consider some ways that businesses can now use AI to their considerable advantage.
Cybersecurity
In terms of proactively identifying and neutralizing threats as they encroach on a business, AI has proved to be a huge asset. With so many threats out there to be legitimately concerned about, IT professionals simply don’t have the time, energy, or resources to deal with false alarms. This is where AI and its capabilities come in, as it can be used to detect legitimate threats and intrusions, as well as identify weaknesses in software and malicious code that has already been introduced—hence simplifying things for your IT resource.
Customer Service
AI has played a significant role in customer relations as of late, with automation assisting with chatbots and other value-adding solutions that many businesses have adopted. With so many businesses unable to support these interactions without this assistance, this capability has proven valuable. Many users may not even be cognizant of the fact that they’re talking to a machine at first, as modern solutions have become quite capable of adapting the interface to optimally provide the desired support.
Efficiency in Your Operations
Businesses big and small are observing the benefits that automation can bring to their operations—specifically, in how they can be so effectively streamlined. With AI bringing sophisticated tools and applications to a wider range of industries, and its development adding more utility as time passes, more and more can be accomplished through automation. Mundane and repetitive tasks that would otherwise slow down a company’s progress can now be automated away. As a result, businesses can be more efficient, helping to reduce their costs.
While AI is far from what Hollywood has promised us for decades, it remains one of the most important technologies of the 21st century. Interested in learning more about incorporating today’s solutions into your operations? Give us a call at 248.545.0800.
