We are in the process of implementing a new help desk solution company wide. If you start to get emails regarding tickets, that is where they are coming from.
Also next month we will release the client portal and it will allow clients to log in and see the status of their tickets. It will also give you the ability to add tickets if you like.
Just another way Fuse is making your life easier :) That was absolutely the cheesiest way I could have said that!