BusinessWhat are the Differences between Managed IT Support and Traditional Technical Support? | Fuse Technology Group | Detroit & Michigan

February 22, 2022

On the face of it, both models of IT support offer a business the benefits of outsourcing their IT. However, when we take a deeper dive, the differences between how the two services support a business can mean the difference between your business avoiding downtime and not.

What’s Tech Support?

There’s little doubt that most businesses are familiar with the term tech support; when your technology stops working, you pay someone to fix it for you. One thing to consider is that, by nature, tech support is a reactive approach towards meeting your IT needs. In other words, you only call tech support after something has gone wrong. As you can imagine, waiting for something to break can be a risky proposition if it breaks during a critical time for your business.

It’s not proactive. It doesn’t align your technology with your business strategy. It might solve your problem, but that’s it.

All Technicians Aren’t Equal, and You Get What You Pay For

One unfortunate reality of using your local computer repair shop as your primary resource for technical expertise is that you are limited to what level of knowledge they have acquired. As technology is continuously evolving, it can be challenging for a smaller computer repair shop to achieve, let alone maintain the certifications needed to remain competitive.

Additional concerns regarding tech support are turnover and training. Unfortunately, it’s not uncommon for different technicians to have different levels of expertise, which can result in conflicting recommendations for your problems, or new solutions every time a new technician interacts with your system. Worse, a lack of training can result in your problem not being solved at all, or having something misconfigured which causes more issues down the road.

Finally, most tech support businesses only operate during regular business hours, and as you undoubtedly know, sometimes problems with your technology will occur after business hours or on the weekend. Tech support only being available 9-5 is of limited value in today’s 24/7 business environment. Fortunately, businesses have an alternative to traditional tech support, a service that offers 24/7 protection for your business: managed IT.

What Does Managed IT Do Differently?

Unlike technical support, whose services are often restricted to resolving individual technical incidents or problems, managed IT provides comprehensive IT coverage. A prominent feature of  managed IT is that your business is served by a dedicated team of IT professionals who, instead of waiting for something to break (break/fix), actively help your business in running the day-to-day IT tasks and maintaining uptime.

One benefit your organization gains by partnering with Fuse Technology Group is that we are staffed with experienced tech specialists. These specialists allow us to offer a wide range of services and solutions with the goal of ensuring the long-term operation and efficiency of the technology your business depends upon.

MSPs (Managed Service Providers) like Fuse Technology Group provide a variety of services customized to your unique business needs. The ultimate goal of partnering with an MSP is that you can delegate as much or little of the responsibility of maintaining your IT system to them. You would do this to reduce the downtime your organization may face due to unexpected events. These events could range from a cyberattack to hardware failure.

Additionally, if you have an in-house IT team, an MSP can take on time-consuming or out-of-scope projects, enabling your team to focus on more strategic tasks and projects that will increase your bottom line.

We could take over mundane tasks, such as 24/7 monitoring, system updates, and responding to technical issues by providing help desk services. If your organization needs specialized services such as contact center systems, cybersecurity services, data storage solutions, backup, disaster recovery, cloud managed services, we would put together a project plan and handle all of the fulfillment.

Finally, we can tailor IT solutions to specific industries, such as legal, manufacturing, financial, education, healthcare sectors, and more. That includes helping you meet industry compliance requirements that a typical computer repair shop might not even be aware of.

Which is Right for Your Business: Tech Support, or Managed IT?

Fortunately, you don’t have to choose because tech support is essential to your managed IT partnership. The benefit of managed IT is that it offers your business a 24/7 safety net for a monthly flat rate, avoiding the uncertainty of relying on tech support alone. Your MSPs flat-rate service plan provides your organization with enterprise-level IT support and solutions tailor-made to keep your technology up and running and your expenses under control.

If you’re not sure if managed IT is right for your organization, take a moment and schedule a risk-free consultation with Fuse Technology Group. Call 248.545.0800 today and learn how managed IT can increase your productivity while reducing your bottom line.

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248-545-0800

Located in Ferndale, Fuse Technology Group is the premier provider of Business IT Services. Providing business computer support to hundreds of clients in Detroit, Troy, Southfield, Royal Oak, Birmingham and throughout the state of Michigan.

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      248-545-0800

      Located in Ferndale, Fuse Technology Group is the premier provider of Business IT Services. Providing business computer support to hundreds of clients in Detroit, Troy, Southfield, Royal Oak, Birmingham and throughout the state of Michigan.

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