Server Crash – Is your server down?
There is nothing worse than the moment a server crashes. In a blink of an eye your business immediately starts to move in slow motion, because in many cases the server is the epicenter to your entire business. Your users are paralyzed, you begin to panic and wonder when your last backup occurred, or even worse, were you backing up the correct data to begin with?
Well take a deep breath everything is going to be ok. In most cases even severe server issues can be repaired without any data loss. You may have heard many horror stories of servers crashing from the ole days, but know that both technology and tools at your tech companies disposal have come a long way! That being set, there are a few things you can do to ease the pain.
If you do not have a disaster recovery plan in place, use these few steps to stabilize the situation.
Process and Procedure: With your server out of the picture think of alternative ways your users can continue to do their jobs in absence of your server, and start that process going.
Call your IT provider: Call your computer support company, so they can immediately dispatch a local technician.
In the meantime: In the meantime, make sure to have your backups handy. It’s very important to communicate to your provider what items are the most crucial, they may have alternative ways for you to keep working while they repair the issue.
Items that can indicate the cause of the crash: Obviously there are many possible causes and various symptoms that can mean different then the below items, however the below items are broken down in a very broad manner.
RAID Error: If you see text based screen that mentions something about a RAID controller, this usually indicated the raid controller is having an issue.
No Hard Disk: This usually indicates there is either a problem with the hard drive/s themselves.
Operating System: If it’s making it to the operating system screen such as Windows Server, it can be an OS issue or possibly a hardware issue.
Based on the errors on the screen the provider will quickly be able to diagnose at least the type of issue they are dealing with and then based on that give you an estimated time frame until to you are back up and running completely.
Here at Fuse we know how stressful an issue like this can be. That is why we monitor your servers on a constant basis so in the event of a server crash we will be aware of it immediately. Thus our central location in Ferndale allows us to reach Royal Oak, Birmingham and Business hubs like Detroit, Southfield and Troy in a matter of minutes. We know that every second counts during a server outage. Our central location between i-696 and i-75 was chosen for this exact reason, so we could reach our client’s offices in a matter of minutes!